FAQ

1. What products does My Beauty Cloud sell?

My Beauty Cloud sells a wide range of high-quality products, including jewelry such as the 13 Piece Medallion Ring Set, as well as innovative home essentials like the 160ML Ultrasonic Air Humidifier. Our collection offers customers the perfect blend of style and functionality.

2. What is the return policy?

We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

3. How do I start a return?

To start a return, you can contact us at Kassandra@mybeautycloud.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. What should I do if my item is damaged or defective?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at kiperaza1996@gmail.com.