Shipping and returns

Shipping and Return

At My Beauty Cloud, we understand the importance of providing our customers with a seamless and efficient shopping experience. This includes ensuring smooth shipping and return processes. Read on to learn more about our shipping and return policies.

Shipping

Our dedicated team works diligently to process and prepare your items for shipment. We offer various shipping methods to cater to your specific needs, including standard shipping, express shipping, and international shipping. During the checkout process, you can choose the shipping method that best suits your requirements.

Once your order is placed, our standard processing time is 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

The shipping time refers to the time it takes for your order to reach its destination after it has been shipped. The shipping time may vary depending on the shipping method selected and the destination address. You will be provided with an estimated shipping time during the checkout process.

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply enter the tracking number on our website or the carrier's website to get real-time updates on the whereabouts of your package.

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process, allowing you to review and confirm the total cost before making a payment.

For international orders, please be aware that customs and duties may be applicable. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. We recommend contacting your local customs office for more information on the applicable fees.

While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If your order is affected by any shipping restrictions, we will notify you promptly and provide alternative solutions if available.

If you have any further questions or concerns regarding our shipping policies, please feel free to contact us at kassandra@mybeautycloud.com. Our dedicated customer support team will be happy to assist you.

Returns

We want you to be completely satisfied with your purchase from My Beauty Cloud. If for any reason you are not satisfied, we offer a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at kassandra@mybeautycloud.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will notify you and process your refund within 10 business days. The refund will be issued to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

There are certain exceptions to our return policy. We cannot accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards. If you have any questions or concerns about your specific item, please get in touch with us.

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same eligibility criteria mentioned above apply.

If you have any further questions or concerns regarding our return policy, please feel free to contact us at kassandra@mybeautycloud.com. Our dedicated customer support team will be happy to assist you.